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  • Returns and Exchanges

    • 30 day Defective Exchange Policy - If the item you purchase from Nextpower.com becomes defective within 30 days of purchase, we will exchange for another new item, unless specifically stated differently in the item detail page. If the item is no longer available, we will offer a substitute of equal or better value if available, or issue you a full refund of your purchase price. Shipping and insurance charges are not refundable. Include all original packing materials, manuals and accessories with the product to avoid any additional fees.
      You must first obtain a Return Authorization Number from us via email and prepay the shipping and insurance charges back to us.

    • 14 Day No Hassle Customer Satisfaction Policy - If for any reason you are not satisfied with an item purchased from Nextpower.com, you may return it for a refund, unless specifically stated differently in the item detail page. You must first obtain a Return Authorization Number from us via email and prepay the shipping and insurance charges back to us. On items returned unopened we will issue a full refund of the purchase price. Shipping and insurance charges are not refundable.  On items returned that have been opened, after we inspect the item we will issue a refund of the purchase price less a 15% restocking fee and any other fees. Include all original packing materials, manuals and accessories with the product to avoid any additional fees.  Shipping and insurance charges are not refundable.
      Please allow 14-21 days for your refund to be processed. Only returns with a valid legible RA# will be accepted, all others will be refused.

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